dt2 Privacy Policy – How We Protect Your Data

1. Introduction

This Privacy Policy explains how dt2 ("we", "us", "our") collects, uses, stores and protects personal information when you register for or use the dt2 platform at dt2.onl. "You" and "your" refer to anyone who accesses the platform, whether as a registered account holder or a visitor browsing the site.

By registering an account on dt2, you confirm that you have read and understood this Privacy Policy and consent to the data practices described here. If you do not agree with any part of this policy, please do not register or continue using the platform.

This policy should be read alongside our Terms and Conditions, which govern your use of the platform more broadly.

2. What Data We Collect

We collect personal data in three main ways: information you provide directly, information generated by your activity on the platform, and information from third-party payment processors.

2.1 Information You Provide

• Registration details: Your name, date of birth, email address, phone number and any other information required during the sign-up process.
• Identity verification documents: A copy of your CNIC or other government-issued ID may be requested to verify your identity before a withdrawal is processed.
• Communication records: Any messages, queries or complaints you send to our support team, along with our responses.

2.2 Activity Data

• Transaction history: Records of all deposits and withdrawals in PKR, including the payment method used (e.g. JazzCash, Easypaisa, Raast, bank transfer, mobile wallet or card).
• Betting and gaming activity: Bets placed, games played, stakes, winnings and session durations.
• Device and technical data: IP address, browser type, device model and operating system, used for security and fraud prevention purposes.
• Cookies and session data: Information stored in cookies that help us maintain your login session and understand how you use the platform.

2.3 Data From Payment Providers

When you complete a PKR deposit or withdrawal, our payment processors — including JazzCash, Easypaisa and banking partners — share the minimum transaction data necessary to confirm payment status. We do not store full card numbers or mobile wallet credentials on our servers.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• Account management: Creating and maintaining your dt2 account, verifying your identity and processing your deposits and withdrawals in PKR.
• Platform delivery: Making sure sports betting, casino games, fish games, bingo and other features work correctly for you.
• Security and fraud prevention: Detecting and preventing unauthorised account access, duplicate accounts, bonus abuse and money laundering activity.
• Responsible gaming: Monitoring play patterns to identify signs that a player may benefit from a reminder about responsible gaming practices or a cooling-off period.
• Customer support: Responding to your queries, resolving disputes and improving our service based on feedback.
• Platform improvement: Understanding how players use dt2 so we can improve the interface, game selection and payment options.
• Legal compliance: Meeting any applicable legal obligations, including financial record-keeping requirements.

We do not use your data for automated decision-making that has a legal or similarly significant effect on you without providing an opportunity to review or challenge that decision.

4. Who We Share Your Data With

dt2 does not sell, rent or trade your personal information to any third party. We share data only where it is strictly necessary for the platform to function or where we are legally required to do so.

4.1 Payment Processors

To process your PKR deposits and withdrawals, we share the minimum required transaction data with our payment partners, including JazzCash, Easypaisa, Raast and banking partners. These providers operate under their own privacy policies and security standards and are contractually required to protect your data.

4.2 Identity Verification Services

If we need to verify your identity before processing a withdrawal, we may use a third-party verification service. This involves sharing your submitted documents only for the purpose of confirming their authenticity. These providers are bound by strict confidentiality agreements.

4.3 Technology and Hosting Providers

Our platform infrastructure relies on hosting and technology partners who may process data on our behalf. These partners are contractually restricted from using your data for any purpose other than providing services to dt2.

4.4 Legal and Regulatory Requirements

We may disclose your data if required to do so by law, court order or in response to a valid request from a competent authority. In such cases, we will only disclose what is strictly required and, where permitted, will attempt to notify you.

5. Cookies and Tracking

dt2 uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. We use three categories of cookies:

• Essential cookies: These are necessary for the platform to function. They keep you logged in during a session and remember your basic preferences. Disabling these will prevent the platform from working correctly.
• Analytics cookies: These help us understand how players move around the site — which pages are visited most, where users spend time and where they drop off. This data is aggregated and does not identify you personally.
• Preference cookies: These remember settings you have chosen, such as your preferred language or display options, so you do not have to set them again each visit.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies will affect how the platform functions and may prevent you from logging in or completing transactions.

dt2 does not use cookies to serve third-party advertising or to track your activity across other websites.

6. How We Keep Your Data Secure

Keeping your data safe is something we take seriously. The measures we have in place include:

• All data in transit between your device and our servers is encrypted using TLS (Transport Layer Security).
• Sensitive account data is stored in encrypted form on our servers.
• Access to personal data within our organisation is restricted on a need-to-know basis. Staff who handle personal data are trained on data protection practices.
• We carry out regular security assessments of our systems to identify and address vulnerabilities.
• Payment credentials — including JazzCash and Easypaisa account details and card numbers — are handled entirely by our payment processor partners and are never stored on our own servers.

While we take all reasonable steps to protect your data, no online platform can guarantee complete security. If you suspect that your account has been compromised, change your password immediately and contact our support team.

7. How Long We Keep Your Data

We keep your personal data for as long as your account is active and for a reasonable period afterwards, as set out in the data table in Section 2. The specific retention periods reflect the nature of each data type and the purposes for which it was collected.

When data is no longer needed and the retention period has expired, it is deleted or anonymised so that it can no longer be linked back to you. Financial transaction records are retained for a minimum of five years to meet standard record-keeping expectations.

If you close your account, we will begin the process of deleting your personal data, subject to the retention periods described above. Some data may be retained in anonymised form for platform analytics purposes.

8. Your Rights Over Your Data

You have a number of rights regarding the personal data dt2 holds about you. These include:

• Access: You can request a copy of the personal data we hold about you at any time.
• Correction: If any of your personal data is inaccurate or incomplete, you can ask us to update it.
• Deletion: You can request that we delete your personal data. We will do so unless we have a legal or legitimate reason to retain it (for example, outstanding financial records).
• Objection: You can object to certain uses of your data, including analytics and platform improvement activities.
• Portability: You can request that we provide your data in a structured, machine-readable format.
• Restriction: You can ask us to limit the processing of your data in certain circumstances, for example while a correction request is being reviewed.

To exercise any of these rights, contact our support team using the email address in the footer of this page. We will acknowledge your request within a reasonable timeframe and aim to respond fully within 30 days. Complex requests may take longer, in which case we will keep you informed of progress.

9. Children and Minors

dt2 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been registered by a minor, it will be closed immediately and any deposited funds returned to the original payment source. If you are a parent or guardian and believe a minor has registered on dt2, please contact us immediately so we can investigate and take appropriate action.

10. International Data Transfers

dt2 primarily serves users in Pakistan, and we aim to keep your data within secure environments. Where data is processed or stored by third-party providers operating in other countries, we ensure that appropriate data protection measures are in place through contractual arrangements. We do not transfer your data to jurisdictions with inadequate data protection standards without first implementing appropriate safeguards.

11. Third-Party Links

The dt2 platform does not contain links to external websites. This policy applies solely to data collected through dt2.onl. If you navigate away from our platform through a payment processor's interface, that provider's own privacy policy will apply to your interaction with their service.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, new services we introduce or updated data protection practices. When material changes are made, we will update the effective date at the top of this page. Where the changes are significant, we may also notify you by email to the address registered on your account.

We encourage you to review this page periodically. Continued use of dt2 after an update constitutes your acceptance of the revised policy. If you disagree with any changes, you may close your account by contacting our support team.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, the data we hold about you or how to exercise your rights, please get in touch with our support team. You can reach us at the email address displayed in the footer of this page. Please include "Privacy Request" in the subject line and provide your registered username so we can locate your account quickly.

We take all privacy queries seriously and aim to respond within a reasonable timeframe. If you are not satisfied with our response, you have the right to escalate the matter through appropriate channels available to you.